Library Strategic Planning Process
Library Strategic Planning Process Summary
Washington County’s 2013 Strategic Plan called for a review of the County’s model for providing library services to assure community needs are effectively being met and the county is well positioned for future opportunities and challenges. A 20-month library strategic planning process involving more than 800 people was carried out. Public participation in the form of surveys, questionnaires, forums, retreats, meetings and a public comment period resulted in a final strategic plan released in February 2016.
- 2016 Washington County Library Strategic Plan
- 2016 Washington County Library Strategic Plan with appendices
Goal 1: Deliver extraordinary programs, services, and collections
Strategy 1: Expand outreach services to underserved population
Strategy 2: Support the growth and development of youth and families.
Strategy 3: Cultivate lifelong learning opportunities for adults.
Strategy 4: Align library collections to meet changing needs.
Strategy 5: Demonstrate value and advocate for resources.
Goal 2: Expand Public Awareness of the Library
Strategy 1: Revise and refresh the Library Mission Statement.
Strategy 2: Overhaul the Library’s website.
Strategy 3: Create a three-year marketing and promotions plan.
Strategy 4: Increase dedicated marketing and promotions resources.
Goal 3: Improve Library Facilities
Strategy 1: Update existing space and plan for new facilities.
Strategy 2: Explore opportunities to rework current space to meet evolving community needs.
Strategy 3: Develop a capital improvement plan.
Goal 4: Cultivate Partnerships
Strategy 1: Create a community engagement plan which includes partnerships with area organizations, businesses, and schools.
Strategy 2: Expand use of volunteers to support and advocate for current and future library needs.
Strategy 3: Work with fundraising and advocacy groups and other community partners to increase support for the Library.
Goal 5: Serve as a Community Technology Hub
Strategy 1: Enhance public technology training opportunities
Strategy 2: Champion emergent technologies.
Strategy 3: Provide ongoing information technology training for staff.
Next Steps: Strategic Plan Implementation
With the strategic plan now complete, efforts have moved into the implementation phase. Library staff are developing and implementing action steps to assure the identified goals are met. Commissioners and staff are undertaking a review of current library facilities and functions to determine staffing level adequacy, maintenance needs and the potential need for new facilities as the county’s population continues to grow.
History of the Washington County Library Strategic Planning Process and Related Documents
The strategic planning process started with articulation of the process, structure, roles and responsibilities in fall of 2014:
Library Strategic Planning Process, Structure and Roles
Rapid Results Planning Subcommittee-Roles and Responsibilities
In December 2014, a 17-member library strategic planning stakeholder committee representing the library board, schools, cities and townships was established to guide a strategic planning process. The stakeholder group met five times over the course of a year to assist with planning, review of the drafts of the strategic plan, and community engagement. The agendas and minutes of the stakeholder meetings are below:
Stakeholder Meeting 1 December 17, 2014, Agenda and Minutes
Stakeholder Meeting 2 - February 25, 2015, Agenda and Minutes
Stakeholder Meeting 3 - June 23, 2015, Agenda and Minutes
Stakeholder Meeting 4 - Nov. 4, 2015, Agenda and Minutes
Stakeholder Meeting 5 - Nov. 16, 2015, Agenda and Minutes
This library strategic planning process involved a series of activities during 2015 designed to provide as full of a picture as possible of the current system and environment and expand understanding of potential future library scenarios. Library Strategies Consulting Group was hired to assist with certain components of the process. Those activities and final results obtained include the following:
ASSESSMENTS: Research was conducted in 2015 to gather qualitative data and assess the current library system. County commissioners were interviewed to hear about existing community needs and constituent feedback about the county library system. Two groups of Library staff were convened during June to gather and listen to visions, observations, ideas, and concerns. Further perspectives were gathered through a questionnaire of local elected officials from the county’s 33 cities and townships, a meeting with City Administrators, one-on-one meetings with school superintendents, and a community questionnaire placed on the County and Library’s website homepage posing four key questions to which anyone could respond. Library Strategies also researched national, state and local trends.
The following results were obtained:
- Assessment report
- Trends report
- Presentation on assessment and trends report for County Board
- Elected Officials' Questionnaire and Responses
- Responses from meeting with city administrators
- Community website questionnaire
- Results of community questions on website
- Community Forums Agenda
- Notes from Community Forum 1
- Notes from Community Forum 2
- Notes from Community Forum 3
- Preliminary Directions for Facilities Planning Report
- Presentation on strategic plan to County Board
Number of Washington County Residents
Projected Number of Residents by 2040
Projected Population Percentage Growth by 2040
Non-White Population by Block
Population Younger than 5 by Block
Travel Time and Walk Area
School and Library Locations
People Age 65 and Older
Poverty Rate by Block Group
Median Household Income by Block